Shipping

We ship using USPS First-class at a flat rate fee of $6.95.

Orders received before 1:00 PM Eastern Standard Time normally ship the same day. Other orders normally ship within one business day of receipt. You will be provided a tracking number when your item has shipped. Please allow 5-7 days to receive your order. Exceptions to this schedule may occur on the day following of a three-day weekend and during the weeks of the Christmas season.

Return Policy

All items within a 15-day period since the order date are fully refundable (shipping & handling fees are not included).

Privacy Policy

This privacy policy sets out how Kat's Kup Creations, Inc. uses and protects any information that you give when you use this website. Truly Special Jewelry is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kat's Kup Creations, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise our website according to your interests.